Refund policy

Returns
If you are not 100% completely satisfied with your purchase, return it within 30 days of the invoice date for a full refund of the product purchase price. Depending on the return situation and condition of product, at Wood Violins' discretion returns may be subject to a 15% restocking fee. All products must be returned within 30 days of invoice date and meet the criteria specified below:

Instruments - 
Viper Classics, Stingray SVX Violins: Must be in brand new, original condition and show no signs of wear or use including, but not limited to, scratches, belt-buckle scratches, scuffs, dings or scrapes on the instrument, case, or collateral materials. Instruments must also include all original packaging, cases, manuals, warranties, certificates, and accessories that were included with the original purchase or your return may be subject to a return handling charge or a minimum 15% restocking fee for returns that are not in original brand new condition. Your refund will be quickly processed once we confirm that your returned item meets these requirements.

Custom Instruments, Custom Vipers: All custom instrument sales are final and are considered non-refundable. All custom instrument order deposits are non-refundable regardless of the percentage paid at the time of the deposit.
Strings - Only defective accepted and cannot show signs of long-term usage. This also includes incorrectly packaged string sets.

Accessories - Product cannot show signs of long term use.

Parts - Product cannot show signs of long term use.

Clothing - Product may only be returned in new condition.
Returns missing any of the above are subject to refusal, or a 15% restocking fee at Wood Violins' discretion. Returns purchased from the Wood Violins Online Store can only be made through Wood Violins Customer Service, and not through a Wood Violins Authorized Dealer.